Frequently Asked Questions
Do I need a referral?
You will need a referral from your general practitioner unless you are a current patient (or immediate family member) of ours. If you were a patient of Dr. Jennifer Pilgrim you can book without a referral but there is a 6-12 month wait time. If there is anything of immediate concern, please see your G.P for a referral.
How do I make an appointment?
Existing patients can phone or email with your name, date of birth, email address and preferred doctor.
If your GP is sending a referral, we will contact you with an appointment time. Please be patient, the doctors will assess the urgency of your appointment and we will be in touch as soon as we can.
Once an appointment is made we will send you a link for you to follow to provide your details directly into our system.
How long to get an appointment?
We will endeavour to arrange an appointment time to suit your needs. Urgent appointments will be seen as soon as possible. A normal waiting time for a standard appointment may be up to 6 – 12 months.
How long is my appointment?
A normal new patient time is 15 minutes. Please let the receptionist know if there are multiple issues to deal with so a longer appointment time can be arranged. If additional investigations or procedures are required, a return appointment may be necessary.
If your general practitioner refers you for an urgent appointment, we will endeavor to find you an appointment as soon as possible.
Dr Bruce Taylor, Dr Jennifer Taylor and Dr Michael Horwich are affiliated Southern Cross providers for consultations, biopsies and surgical procedures. For patients who are insured by Southern Cross, we are able to bill Southern Cross directly for you. For patients insured with other providers, the reception staff are able to assist with all billing needs.
What is Dermatology?
Dermatology is the medical specialty concerned with the prevention, diagnosis and treatment of conditions of the skin, hair and nails.
What is a Dermatologist?
Dermatologists are medical doctors with four years specialist training in all aspects of the skin, hair and nails. Dermatologists are experts in the care, diagnosis, treatment and prevention of skin diseases and all aspects of medical, surgical and cosmetic treatments. All Specialist Dermatologist’s are members of New Zealand Dermatological Society Incorporated (NZDSI www.nzdsi.org).